Right of Withdrawal
Consumers have the right of withdrawal described below under “Withdrawal Policy.” A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
I. Cancellation Policy:
(1) A consumer has the right to cancel the contract within 14 days without giving any reason. (2) The right of cancellation lasts for 14 days. It begins on the day on which the last item is taken into possession by the consumer or by a third party designated by the consumer who is not also the carrier. (3) To exercise the right of withdrawal, it is necessary that we,
ANS Media – Norbert Stangl, Unterm Einsatz 14, 78224 Singen, Germany
Phone: +49 7731 - 31 90 014, Email:
be informed of the decision to withdraw from the contract by means of a clear statement (e.g., a letter sent by mail, fax, email, or telephone). The detailed withdrawal policy can be found here: https://www.ans-media.de/widerrufsbelehrung.html, (4) To meet the withdrawal deadline, it is sufficient to send the notice of withdrawal before the withdrawal period expires.
II. Consequences of Withdrawal
(1) In the event of withdrawal from this contract, we must refund to you all payments we have received from you without delay, and no later than 14 days from the day on which we received notification of your withdrawal from this contract. This also applies to delivery costs (with the exception of additional costs incurred because you chose a type of delivery other than the cheapest standard delivery offered by us). We will use the same payment method for the refund that you used for the original transaction, unless expressly agreed otherwise with you. (2) However, we may withhold the refund until we have received the goods or until you have provided proof that the goods have been returned to us; whichever occurs first. (3) The goods must be returned to us or handed over to us without delay, at the latest within 14 days from the day on which we were notified of the cancellation of this contract. The deadline is met if you send the goods before the 14-day period expires. You bear the direct costs of returning the goods. (4) If the goods have lost value, you are only liable for this loss if it is attributable to handling of the goods that goes beyond what is necessary to check their condition, properties, and functionality.
III. Exclusion of the Right of Withdrawal
This right of withdrawal does not apply to contracts for the delivery of goods that we have manufactured according to your specifications or that were clearly tailored to your personal needs or that, due to their nature, are not suitable for return, as well as to contracts for the delivery of audio or video recordings or software, provided that the delivered data carriers were sealed and this seal was removed after delivery.
Die im Formular angegebenen Daten werden ausschließlich zur Bearbeitung Ihres Widerrufs verwendet.